Handling someone’s legal case is very intense and there are many moving parts. A person’s future is on the line. Possibly an entire family’s future. It’s not uncommon that when someone is involved in a car wreck, they might lose time from work, and as a consequence could fall behind on their bills, including car and mortgage payments. We’ve had clients lose their homes just because they were in a car accident and had to take a lot of time off work – through no fault of their own. We’ve had clients who were fired from their jobs as a result of the same thing.
Why We Insist on Regular Two-Way Communication
Communication from day one is critical. We don’t want lack of communication to potentially thrust our clients into a destitute situation. There is so much detail that must be cross communicated starting from that very first phone call. Medical correspondence, photos, doctors’ appointments, follow-ups, progress reports.
We are sticklers about keeping regular and open communication with our clients. So much so that we make sure to emphasize the importance of two-way communication to each and every client as soon as we accept their case. And we try to reinforce that fact throughout the case.
We had one client1 come to us not too long ago for this very reason. He was a communicator and wanted a law firm who would try to do the same.
He came to the right firm.
When we accept a case, one of the first things we do is discuss with the client the importance of keeping the lines of communication open. If we can’t get in touch with you to ask you important, often time-sensitive questions about your accident or your medical progress, it can delay progress on your case. On the other hand, if you cannot get in touch with your lawyer or paralegal when you have important updates or information to share, it can delay your case. We pledge that from our end, we will dedicate a lawyer and a paralegal to you.
Once we accepted this client’s case, we immediately set about finding out about his medical treatment plan in our efforts to fight for him to obtain recovery2 (which ended up being very significant despite his extenuating circumstances).
One of the keys to achieving a good result for him was simply having regular two-way communications. We would communicate with him about the progress of his case and he would communicate with us about his treatment and health progress. Another key is establishing trust. That too, we believe, can come from good communication. Here is this client’s story.
How Open Communication Helped Our Client
A caller contacted us a few weeks after his car wreck. He explained on the call that he needed open and regular communication about the case if we decided to accept it and he decided to hire us. After talking with us and learning that our standard operating procedure is to openly and regularly communicate with our clients, he hired us to try to help him obtain compensation for his injuries.
The case was a bit of a challenge from the start. First, the client was rear-ended by a government official’s vehicle. These claims can often take longer than private claims, and can be wrought with minimal cooperation from the other side and often mired in bureaucracy.
Secondly, there were large gaps in time where the client was unable to seek treatment due to extenuating circumstances. And treatment can often be the star player in determining what compensation our clients may obtain. We knew we had our work cut out for us. But we also knew this man was injured through no fault of his own and he needed someone to help him try to prove it.
When he initially called us we were unsure about taking his case, primarily because he had not sought treatment. Yet he had not done so because he did not have health insurance. We explained the various options he could pursue for someone without health insurance.
Upon exploring some of these options on his own he began to treat conservatively before seeing a specialist and then briefly going through pain management.
As can sometimes happen, we had to address another hurdle when all of his diagnostic testing came back negative and showed other pre-existing issues, which we knew the insurance company would use against him.
As expected with this type of claim, negotiations took a few months. The client became somewhat impatient and was anxious for a settlement. That can happen sometimes with clients. We get it! They need money to pay bills while they are healing. Yet through regular communication and having already forged a bridge of trust we had established in the beginning, we were able to keep him updated about the progress of his case.
We ended up resolving his case for significantly more2 than we and the client had initially anticipated, based on the client’s lack of treatment and his pre-existing conditions.
It’s Our Mission to Make Good Things Happen for Clients
While no lawyer is a miracle worker, we really like it when we are able to make good things happen – even when the odds seem stacked against a case, as it was in this client’s situation. Truth be told, our clients can often be a key factor to their own results. And while it’s always rewarding when a case is completed and another client walks out the door with their settlement check, it can sometimes be bittersweet to close the case.
North Carolina Car Wreck Lawyers
Even though we are one of the largest personal injury law firms in North Carolina, each case is personal to us. And we communicate that to our clients. We think they like it that way, and so do we. Perhaps that is one of the reasons we have grown to roughly 200 staff members, including nearly 40 attorneys and have recovered over $700 million2 total for more than 30,000 clients since 1997.
Several of our lawyers have achieved peer- and client-reviewed designations including Best Lawyers “Best Lawyers in America” 20173 and “Lawyer of the Year” 20174; “Super Lawyer” 20165 by North Carolina Super Lawyers, and Business North Carolina’s “Legal Elite 2015”6.
See for yourself what our clients have to say about us.
Get a FREE Case Evaluation From North Carolina Injury Lawyers
If you have been injured due to someone else’s negligence, and you want a law firm who will communicate with you regularly throughout your case, contact us or call 1-866-900-7078. We will evaluate your situation for FREE and let you know if we think we can help.
1 Client identity has been removed or changed to protect privacy.
2 Each case is unique and must be evaluated on its own merits. The outcome of a particular case cannot be predicated upon a lawyer’s or a law firm’s past results.
3, 4 For information regarding standards for inclusion visit www.bestlawyers.com.
5 For information regarding standards for inclusion visit www.superlawyers.com.
6 For more information regarding the standards for inclusion for Business North Carolina’s Legal Elite, visit www.businessnc.com.