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What Can I Do If My Workers’ Comp Company Denied Me a Second Opinion?

When you're hurt on the job and the insurance company accepts your claim, they have the right to pick the doctors you see. And since they get to stop paying your benefits once you're back to work, it's not surprising that some insurance companies may send you to doctors who are more likely to return you to work quickly - sometimes even if you haven't completely healed!

We see injured workers all the time who are released to return to work by their treating doctors too soon. Fortunately, North Carolina's workers' compensation laws give you a way to try to get a second-opinion evaluation from a doctor who isn't chosen solely by the insurance company.

What Are My Rights Regarding Second Opinions?

North Carolina's workers' compensation laws protect your right to request a second opinion from a doctor you choose. There are two kinds of second opinions in North Carolina.
One is called a "comprehensive" second opinion. It is designed to let a doctor evaluate you so he can form an opinion about what's wrong with you, what treatment you may need, what work restrictions you should be under, and any permanent disability you suffer.

This is similar to any second opinion you're used to - like getting a second opinion on your car after a mechanic says you need to replace your engine, but you want to know if other options are available.

The other kind of second opinion is called a "ratings-only" opinion. At the conclusion of treatment in a workers' compensation case, if you've suffered permanent damage, you'll be given a rating by your doctor. For example, a doctor might say you lost 10% of the use of your arm as a result of your work injury. This rating will determine how much you're due for damages, so it's extremely important.

You can choose to get a second opinion on this rating, during which a doctor will evaluate you to form an opinion only on how much permanent disability you have as a result of your work injury (your rating).

When Do I Ask for a Second Opinion?

Most times, it's prudent to get a comprehensive second opinion rather than a ratings-only second opinion. Here's why.

Comprehensive Second Opinion

Once the doctor your insurance company selected gives you the green light and concludes he's done all he can, you may have questions. You may want to know, "Is this really as good as I am going to get? Can I really go back to doing my job? Am I really not in need of more medical care?" To answer these questions, you may need a comprehensive second opinion with a doctor other than the one the insurance company handpicked.

Ratings-Only Second Opinion

You should ask for a ratings-only second opinion only if you agree with your treating doctor that you're as good as you're going to get, and you don't need more medical treatment. If you get a ratings-only second opinion, the doctor you go to will not generally offer his opinion about your diagnosis, treatment, or work restrictions.

How Do I Ask for a Second Opinion?

Now that you know you have the right to request a second opinion. Here's how you can try to get one.

Asking for a Comprehensive Second Opinion

If you're unhappy with the treatment you've received from the handpicked insurance company doctor or the work restrictions he has placed on you, you can submit a written request to the insurance adjuster assigned to your claim and request that another doctor evaluate you. When you make this request, you shouldn't just ask for an appointment with any random doctor. If you do, the insurance company may send you to another doctor of their choosing. Request a doctor you select.

Once you make this written request, the insurance company will do one of three things:

  • Agree to one of the doctors you suggested
  • Suggest a different doctor (rarely a good option for you because you may end up with another doctor that you feel is not sympathetic to your situation)
  • Deny or ignore a request for a second opinion altogether

It's been my experience that most insurance companies have systematically tended to opt for #2 or #3. My two cents? Challenge those decisions. Neither is likely in your best interest.

If you and the insurance company do not agree to a second-opinion doctor within 14 days of your written request, you have the right to ask the North Carolina Industrial Commission, which runs the workers' compensation system, to order the insurance company to authorize a second-opinion evaluation.

This requires filing papers with the Industrial Commission asking them to make the insurance company pay for a second opinion. The insurance company will respond to your request, and then the Industrial Commission will make a decision. Even if the Industrial Commission orders the insurance company to allow you to see the doctor of your choice, the insurance company can slow down the process by dragging their feet or refusing to pay what the doctor is charging to complete your evaluation.

Of course, as attorneys who have our clients' best interests at stake, we have often helped navigate the second-opinion maze.

Asking for a Ratings-Only Second Opinion

If you're asking for a ratings-only second opinion, North Carolina's workers' compensation laws allow you to select any doctor you would like to evaluate you. The insurance company is not supposed to have a say. But let me emphasize, they can (and many often do!) drag their feet or refuse to pay what the doctor is charging to complete the second opinion. This slows down the process or sometimes may prevent you from seeing the second-opinion doctor altogether.

What Can I Do to Protect Myself?

The law gives you rights! The bad news is that many insurance companies have strategies they've used over and over to navigate around those rights. The good news? We have strategies of our own. They start with our workers' comp teams. Many of these folks have worked for the very insurance companies we deal with every day. They know firsthand how to recognize the insurance company's "delay and deny" maneuvers, and other legal, but not very nice, tactics. And they know how to mount a counter offense.

The most important issue is for you to get better so you can go back to work if and when you're medically ready.

North Carolina Workers' Comp Lawyers Evaluate Your Claim - FREE

We know worker's comp laws inside and out. But don't just take our word for it.

In a peer-reviewed survey, the Law Offices of James Scott Farrin was ranked the highest ranking possible for Workers' Compensation in the Greater Raleigh Metro area by U.S. News - Best Lawyers® "Best Law Firms" in 20161.

Six of our workers' comp attorneys are North Carolina Board Certified Workers' Compensation Specialists, and we also have a former Special Deputy Commissioner, and a former Deputy Commissioner from the North Carolina Industrial Commission, (one of whom was a state senator).

If you want a second opinion, but feel like you're getting the runaround, click here, or call us for a free case evaluation on our North Carolina workers' comp 24/7 hotline, 1-866-900-7078.

 

1 Visit http://bestlawfirms.usnews.com/ for more information about criteria for inclusion.

 

Michael Roessler joined the Law Offices of James Scott Farrin in 2015, handling workers’ compensation cases. Prior to joining the firm, Mr. Roessler represented personal injury and workers’ compensation clients for more than five years. He is an adjunct professor of Political Science at Queens University of Charlotte, where he has taught pre-law since 2010.

Mr. Roessler earned his J.D., with honors, from the University of North Carolina School of Law at Chapel Hill and a B. A. from Queens University of Charlotte, where he double majored in History and Political Science.

In law school, Mr. Roessler received numerous awards and honors. He was selected to join both regional and national Holderness Moot Court teams and the Broun National Trial Team, where he and his team were national quarterfinalists.

Originally Mr. Roessler set out to pursue a journalism career. He wrote multiple news articles and opinion columns for the Mooresville Tribune (NC) and the Independent Tribune (Concord-Kannapolis, NC). However, after befriending some local attorneys who were advocating for the more marginalized members of his community, he realized his passion lay with those members of society. Soon after, he enrolled in law school and became an attorney in an effort to help advocate for those individuals’ rights.

Contact Information

Raleigh Law Office

4325 Lake Boone Trail, Suite 100
Raleigh, NC 27607
Phone: 919-834-1184
Toll Free: 1-866-900-7078

Durham Law Office

280 South Mangum Street, Suite 400
Durham, NC 27701
Phone: 919-688-4991
Fax: 800-716-7881

Fayetteville Law Office

517 Owen Drive
Fayetteville, NC 28304
Phone: 910-488-0611
Toll Free: 1-866-900-7078

Charlotte Law Office

1001 Morehead Square Drive, Suite 350
Charlotte, NC 28203
Phone: 704-599-1078
Toll Free: 1-866-900-7078

New Bern Law Office

1505 South Glenburnie Rd, Unit P
New Bern, NC 28562
Phone: 252-634-9010
Toll Free: 1-866-780-3422

Greenville Law Office

702 G Cromwell Dr.
Greenville, NC 27858
Phone: 252-355-5205
Toll Free: 1-866-780-3227

Greensboro Law Office

300 N. Greene Street, Suite 850
Greensboro, North Carolina 27401
Phone: 336-665-7072
Toll Free: 1-866-900-7078

Goldsboro Law Office

214 South William Street, Suite 3
Goldsboro, NC 27530
Phone: (919)-731-2581
Toll Free: 1-866-900-7078

Henderson Law Office

514 Dabney Drive, Suite 200
Henderson, NC 27536
Phone: 252-492-4600
Toll Free: 1-866-900-7078

Roanoke Rapids Law Office

709 Julian R. Allsbrook Highway
Roanoke Rapids, NC 27870
Phone: 252-537-9670
Toll Free: 1-866-900-7078

Rocky Mount Law Office

3202 Sunset Avenue, Suite B
Rocky Mount, NC 27804
Phone: 252-937-4730
Toll Free: 1-866-900-7078

Sanford Law Office

703-B South Horner Boulevard
Sanford, NC 27330
Phone: 919-775-1564
Toll Free: 1-866-900-7078

Wilson Law Office

2315 Airport Blvd Suite A
Wilson, North Carolina 27896
Phone: 252-246-9090
Toll Free: 1-866-900-7078

Winston-Salem Law Office

301 N. Main Street, Suite 2409-C
Winston-Salem, NC 27101
Toll Free: 1-866-900-7078